Privacy Policy
Last updated: September 2026
1. Who we are
15-Love Tennis Club Ltd (“15-Love Tennis Club”, “we”, “us” or “our”) provides tennis coaching and community tennis activities in Herne Bay, Kent.
We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, or book and participate in our tennis activities.
For the purposes of UK data protection law, 15-Love Tennis Club Ltd is responsible for the personal information that we process in connection with our own activities.
Contact: info@15lovetennisclub.co.uk
2. Information we may collect
Depending on how you interact with us, we may collect:
• your name;
• email address and telephone number;
• information contained in emails or other communications you send to us;
• booking and attendance information;
• information about the tennis sessions or services you use;
• for junior players, the participant’s name, date of birth or age and relevant parent or guardian contact information;
• information you voluntarily provide that is reasonably required to deliver a session safely, such as relevant medical, health, accessibility or emergency information; and
• limited technical information relating to your use of our website, including information collected through cookies and similar technologies.
We aim to collect only information that is reasonably necessary for the relevant purpose.
3. How we collect your information
We may receive personal information:
• directly from you when you contact us by email or otherwise communicate with us;
• when you or a parent or guardian book a coaching session, course or programme;
• through ClubSpark, which we currently use to manage online bookings and related administration;
• from a parent or guardian acting on behalf of a junior participant;
• from the LTA or another organisation where it is appropriate and lawful for information to be shared with us; and
• automatically when you use our website, for example through necessary cookies or similar technologies.
4. How we use your information
We may use personal information to:
• respond to enquiries;
• administer coaching sessions, courses and other tennis activities;
• manage bookings and attendance;
• communicate important information about sessions, including changes, cancellations or other arrangements;
• provide appropriate coaching and support to participants;
• help protect the health, safety and welfare of participants;
• manage our relationship with customers, parents and guardians;
• maintain appropriate business and administrative records;
• comply with legal, regulatory, insurance or safeguarding requirements;
• protect our legitimate business interests and the security of our services; and
• operate, maintain and improve our website and services.
5. Our lawful basis for using personal information
Under UK data protection law, we must have a lawful reason for processing personal information.
Depending on the circumstances, we may process your information because:
• it is necessary to provide a service or fulfil a contract with you;
• it is necessary for our legitimate interests in operating and administering 15-Love Tennis Club, provided those interests do not override your rights;
• we have a legal obligation;
• you have given us consent where consent is required; or
• in appropriate circumstances, processing is necessary to protect someone’s vital interests.
Some information, such as information about a person’s health, receives additional protection under data protection law. Where we need to process such information, we will only do so where an appropriate legal basis and condition applies.
6. ClubSpark and LTA services
We currently use ClubSpark for online bookings and administration of our tennis programmes.
When you use ClubSpark, your information may also be processed by the organisations responsible for operating that service, including Sportlabs Technology Ltd and, where applicable, the Lawn Tennis Association (LTA), in accordance with their own privacy information.
Information relating to your booking may be made available to 15-Love Tennis Club where necessary for us to administer and deliver the activity you have booked.
You should also review the privacy information presented to you when creating an account or making a booking through ClubSpark.
7. Children and junior players
15-Love Tennis Club provides coaching for children as well as adults, and we take particular care when handling children’s personal information.
Where appropriate, information about a junior player will normally be provided by or managed through their parent or guardian.
We use information about junior players only where reasonably necessary to administer and deliver their tennis activities, communicate with their parent or guardian, and support their safety, welfare and safeguarding.
We will not knowingly use children’s personal information for unrelated purposes.
8. Sharing personal information
We do not sell your personal information.
Where necessary and lawful, we may share relevant information with organisations or individuals that help us operate our services, including:
• ClubSpark/Sportlabs;
• the LTA;
• payment service providers used as part of the booking process;
• website and technology service providers, including Wix;
• coaches or authorised persons involved in delivering an activity;
• insurers, professional advisers or regulatory bodies; and
• emergency services, safeguarding authorities or law-enforcement agencies where required or appropriate.
We will only share information where there is an appropriate reason to do so.
9. Our website and cookies
Our website is currently primarily informational. Coaching bookings and purchases are not currently made directly through this Wix website. Coaching bookings are directed to ClubSpark.
Our website provider, Wix, may use cookies and similar technologies necessary for the operation, security and performance of the website. Other cookies may require your consent.
Where required, visitors will be given appropriate choices regarding non-essential cookies.
10. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, safeguarding, insurance, accounting or regulatory requirements.
Different types of information may therefore be retained for different periods.
When information is no longer required, we will take reasonable steps to delete it securely or anonymise it where appropriate.
11. Keeping your information secure
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Where we use third-party services to process information, we aim to use reputable providers and appropriate safeguards.
12. Your data protection rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
• request access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information in certain circumstances;
• ask us to restrict the way we use your information;
• object to certain processing;
• request transfer of certain information; and
• withdraw consent where we rely on consent.
These rights are subject to certain legal conditions and exceptions.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
13. Contact us
If you have a question about this Privacy Policy, how we use your personal information, or wish to exercise a data protection right, please contact:
15-Love Tennis Club Ltd
Email: info@15lovetennisclub.co.uk
14. Changes to this policy
We may update this Privacy Policy as our services develop or where legal or regulatory requirements change.
The latest version will be published on our website with the date it was last updated.