Terms & Conditions

1. About these Terms
These Terms & Conditions apply to coaching sessions, courses, programmes and other tennis activities provided by 15-Love Tennis Club Ltd (“15-Love Tennis Club”, “we”, “us” or “our”). By making a booking for yourself or on behalf of another participant, you agree to these Terms & Conditions. 15-Love Tennis Club provides tennis coaching and community tennis activities in Herne Bay, Kent. Contact: info@15lovetennisclub.co.uk

2. Bookings and payment
Bookings for our coaching sessions, courses and programmes are currently made through ClubSpark. Where payment is required, a place is not confirmed until the booking and required payment have been successfully completed. Bookings are subject to availability. The person making a booking is responsible for ensuring that the information provided is accurate and up to date. Where a booking is made for a junior participant, it must be made or authorised by an appropriate parent or guardian.

3. Choosing the appropriate session
Customers are responsible for selecting a session appropriate to the participant’s age and playing level. Session descriptions and guidance are provided to help customers choose an appropriate programme. Where we reasonably believe that a participant has been booked into an unsuitable group, we may recommend or arrange a move to a more appropriate session where possible.

4. Junior players
Parents and guardians are responsible for ensuring that junior participants arrive safely and are collected promptly at the end of their session. Parents and guardians remain responsible for their child outside the scheduled coaching session. For sessions specifically described as parent-and-child or requiring parental participation or assistance, a responsible adult must remain present and participate as instructed by the coach. Parents or guardians must provide accurate emergency contact details and any information reasonably necessary for the safe participation of their child.

5. Health, medical and accessibility information
Participants, or the parent or guardian of a junior participant, are responsible for informing us of any relevant medical condition, injury, allergy, disability, accessibility requirement or other information that may reasonably affect safe participation in a tennis activity. Participants should not take part where they are unwell, injured or otherwise unable to participate safely. Our coaches may modify or stop a participant’s involvement where they reasonably consider this necessary for safety.

6. Clothing, footwear and equipment
Participants should wear suitable sports clothing and appropriate trainers suitable for tennis and the court surface. Crocs, sandals, wellington boots, boots and other unsuitable footwear must not be worn for coaching sessions. Participants should bring sufficient drinking water, particularly during warm weather. Where a session requires participants to bring their own racket or other equipment, this will be stated in the relevant session information. Where equipment is provided, it should be treated with reasonable care.

7. Behaviour and conduct
We want our sessions to provide a safe, welcoming and respectful environment. Participants, parents, guardians and spectators are expected to . behave appropriately and respectfully towards coaches, other participants, members of the public and facilities. Bullying, harassment, abusive behaviour, discrimination, threatening behaviour, deliberate, damage or conduct that creates an unreasonable safety risk will not be accepted. Where reasonably necessary for safety or the wellbeing of others, we may ask a participant or spectator to stop certain behaviour or leave a session. Serious or repeated inappropriate behaviour may result in future participation being refused.

8. Attendance , lateness and missed sessions
Participants should arrive in sufficient time to be ready for the scheduled start of their session. Where a participant arrives late, the coach will make reasonable efforts to include them, but the session may not be extended beyond its scheduled finishing time. If a participant does not attend a booked session, the session will generally be treated as used unless otherwise stated in our Refund Policy or required by law. Missed sessions forming part of a course or programme cannot normally be transferred to another date or participant unless we agree otherwise.

9. Cancellations and refunds
Customer cancellations, missed sessions, refunds and any applicable credits are handled in accordance with our Refund Policy and any cancellation information shown when booking. Nothing in these Terms & Conditions affects any rights you may have under applicable consumer law.

10. Weather and court conditions
Tennis is an outdoor activity and sessions may be affected by rain, extreme weather, unsafe court conditions or other circumstances outside our reasonable control. We will make reasonable decisions based on the conditions and participant safety. Where possible, we will communicate significant cancellations or changes using the contact information associated with the booking. Customers should check relevant communications before travelling where poor weather is expected. Where 15-Love Tennis Club cancels a session, any refund, credit, replacement session or other arrangement will be handled in accordance with our Refund Policy and applicable consumer rights.

11. Changes to sessions and coaching
We may occasionally need to change a coach, court, session time or other reasonable aspect of a programme due to operational requirements, availability, weather, illness or circumstances outside our reasonable control. Where a significant change is necessary, we will make reasonable efforts to inform affected customers.

12. Safety and participation
Participants must follow reasonable safety instructions given by the coach. Tennis and physical exercise involve an inherent risk of minor injury. Participants are responsible for taking reasonable care of themselves and others while participating. Nothing in these Terms excludes or limits liability where it would be unlawful for us to do so, including liability for death or personal injury caused by our negligence.

13. Safeguarding
15-Love Tennis Club is committed to providing a safe and welcoming environment for children and adults participating in our activities. Safeguarding concerns will be handled in accordance with our Safeguarding Policy and relevant safeguarding procedures. Our Safeguarding Policy is available through our website.

14. Personal information
We handle personal information in accordance with our Privacy Policy and applicable UK data protection law. When bookings are made through ClubSpark, personal information may also be processed in accordance with the privacy information and terms applicable to that service. Please see our Privacy Policy for further information.

15. Photography and recording
Photographs or recordings involving participants will only be taken or used by 15-Love Tennis Club where appropriate permissions or another lawful basis are in place. Parents, guardians and spectators should respect the privacy of other participants when taking photographs or recordings at sessions.

16. Public facilities
Some 15-Love Tennis Club activities take place at public tennis facilities, including Memorial Park Tennis Courts in Herne Bay. Participants and visitors must respect the venue, surrounding public areas and any applicable facility rules. We cannot guarantee that circumstances affecting a public facility will always be within our control.

17. Third-party services
We may use third-party services, including ClubSpark and LTA-related services, to support bookings and administration. Use of those services may also be subject to the relevant provider’s own terms and policies.

18. Our liability
We do not exclude or limit liability where doing so would be unlawful. Subject to applicable law, we are not responsible for losses caused by circumstances outside our reasonable control or losses that were not reasonably foreseeable when the booking was made. Participants remain responsible for their own personal belongings. We cannot accept responsibility for loss, theft or damage to personal belongings except where liability cannot lawfully be excluded.

19. Changes to these Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, operating arrangements or legal requirements. The latest version will be published on our website with the date it was last updated. Changes will not affect rights that have already arisen under applicable law.

20. Governing law
These Terms & Conditions are governed by the laws of England and Wales. Nothing in these Terms affects any mandatory rights you may have as a consumer regarding the courts or laws applicable to you.

21. Contact us
If you have questions about these Terms & Conditions, please contact: 15-Love Tennis Club Ltd
Email: info@15lovetennisclub.co.uk